Aruna Privacy Policy

Effective date: January 2, 2024

Aruna is a technology and logistics company that services the Oil and Gas sector. Primarily focusing on water and muds transport, Aruna uses software to dramatically improve the overall service for the O&G companies by increasing efficiency and transparency.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using our Service, you agree to the collection and use of information in accordance with this policy.

  • The Scope of This Policy
    This policy applies to all Aruna users, including Customers and Drivers (including Driver applicants), and to all Aruna platforms and services, including our applications, websites, technology, facilities, and other services (collectively, the “Aruna Platform”). This policy applies only to personal information, not to aggregate information or information that does not identify you. Please remember that your use of the Aruna Platform is also subject to our Terms of Service. Certain elements of the Aruna Platform may operate under separate or additional terms or practices different from or in addition to those described in this policy; in those cases, you will be provided separate notice and information relevant to your use of those parts of the Aruna Platform.
  • The Information We Collect
    When you use the Aruna Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like service providers, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:A. Information You Provide to Us
    Account Registration. When creating an Aruna account, Customers provide information such as name, email, phone number, birth date, profile photo, and payment details.Driver Information. Driver applicants provide personal information including name, email, phone number, birth date, profile photo, address, government ID, driver’s license, vehicle info, and insurance details.

    Ratings and Feedback. Information collected when Customers provide feedback on the Aruna Platform.

B. Information We Collect When You Use the Aruna Platform

Location Information. Great rides start with an easy and accurate pickup. The Aruna Platform collects location information (including GPS and WiFi data, IP address, and Bluetooth data) differently depending on your Aruna app settings and device permissions, as well as whether you are using the platform as a Customer or Driver:

  • Customers. We collect your device’s precise location when you open and use the Aruna app, including while the app is running in the background from the time you request a pick-up until it ends.
  • Drivers. We collect your device’s precise location when you open and use the app, including while the app is running in the background. We also collect precise location for a limited time after you exit driver mode to detect ride incidents and continue collecting it until a reported or detected incident is no longer active. If you choose to install an Aruna Platform device in or on your vehicle (e.g., an Aruna dashboard device or tablet), that device may collect precise location information when turned on.

Usage Information. We collect information about your use of the Aruna Platform, including ride details such as date, time, destination, distance, route, payment, and whether you used a promotional or referral code. Additionally, we gather information about your interactions with the Aruna Platform, including the pages and content you view, and the dates and times of your use.

Device Information. We collect information about the devices you use to access the Aruna Platform, including device model, IP address, browser type, operating system version, carrier and manufacturer identity, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device, such as speed, direction, height, acceleration, deceleration, and other technical data. If you have installed an Aruna Platform device in your vehicle (e.g., an Aruna dashboard device or tablet), that device may similarly collect sensor data and other information like location, as described when you choose and set up such devices.

Communications Between Customers and Drivers. We work with a third party to facilitate phone calls and text messages between Customers and Drivers without sharing either party’s actual phone number with the other. While using a third party to provide the communication service, we collect information about these communications and Aruna Platform chat communications, including the participants’ phone numbers, the date and time, and the contents of SMS and chat messages. For security purposes, we may also monitor or record the contents of phone calls made through the Aruna Platform, but we will always notify you before doing so.

Address Book Contacts. You may set your device permissions to grant Aruna access to your contact lists and direct Aruna to access your contact list, for example, to help you refer friends to Aruna. If you choose to do this, we will access the names and contact information of the people in your address book.

Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the Aruna Platform and interact with advertisements. This helps make your Aruna experience safer, understand popular content, improve your site experience, serve you better ads on other sites, and save your preferences. Cookies are small text files that web servers place on your device, designed to store basic information and help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser, while a persistent cookie remains and may be accessed every time you use the Aruna Platform.

Inferences. We may infer certain information from your interactions with the Aruna Platform and other personal information available to us. For example, if you frequently ride to or from airports, we may infer you are a frequent traveler. We may also draw inferences from the information you provide to us, such as inferring your gender based on your first name.

C. Information We Collect From Other Sources

Service Providers and Other Parties. Service providers and other parties provide us with information needed for core aspects of the Aruna Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Aruna experience. These service providers and other parties include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these parties:

  • Information to make the Aruna Platform safer, like background check information or identity verification information;
  • Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
  • Information to operationalize loyalty and promotional/marketing programs or applications, services, or features you choose to connect or link to your Aruna account, such as information about your use of such programs, applications, services, or features; and
  • Information about you provided by specific services, such as vehicle, demographic, and other information that helps us provide services or personalize our marketing.

Enterprise and Delivery Programs. If you use Aruna through your employer or other organization that participates in one of our Aruna Business enterprise programs, we will collect information about you from those parties, such as your name and contact information. If an organization has utilized Aruna to fulfill a delivery to you, we may receive information like your name and delivery address from the organization in order to fulfill the delivery.

Referral Programs. Friends help friends use the Aruna Platform. If someone refers you to Aruna, we will collect information about you from that referral, including your name and contact information.

Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example, as part of an investigation into an incident or to provide you support.

How We Use Your Information

We use your personal information to:

  • Provide the Aruna Platform;
  • Maintain the security and safety of the Aruna Platform and its users;
  • Build and maintain the Aruna community;
  • Provide customer support;
  • Improve the Aruna Platform; and
  • Respond to legal proceedings and obligations.

Providing the Aruna Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

  • Verify your identity and maintain your account, settings, and preferences;
  • Connect you to your rides and track their progress;
  • Provide various Aruna Platform offerings to you, such as vehicle services and third-party promotional advertisements that may be personalized to you;
  • Calculate prices and process payments;
  • Allow Customers and Drivers to connect regarding their ride and choose to share their location with others;
  • Communicate with you about your use of the Aruna Platform and experience;
  • Collect feedback regarding your experience;
  • Facilitate additional services and programs with third parties; and
  • Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the Aruna Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To achieve this, we use your personal information to:

  • Authenticate and verify users;
  • Confirm that Drivers and their vehicles meet safety requirements;
  • Investigate and resolve incidents, accidents, and insurance claims;
  • Encourage safe driving behavior and discourage unsafe activities;
  • Identify and prevent fraud; and
  • Block and remove unsafe or fraudulent users from the Aruna Platform.

Building and Maintaining the Aruna Community. Aruna works to be a positive part of the community. We use your personal information to:

  • Communicate with you about events, promotions, elections, and campaigns;
  • Personalize and provide content, experiences, communications, and targeted advertising to promote and grow the Aruna Platform; and
  • Assist in facilitating donations you choose to make through the Aruna Platform.

Providing Customer Support. We work diligently to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

  • Investigate and assist you in resolving questions or issues you have regarding the Aruna Platform; and
    Provide you with support or respond to your inquiries.

Improving the Aruna Platform. We are always working to enhance your experience and provide you with new and helpful features. To achieve this, we use your personal information to:

  • Conduct research, testing, and analysis;
  • Develop new products, features, partnerships, and services;
  • Identify, prevent, and resolve software or hardware bugs and issues; and
  • Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such circumstances, we may use your personal information to respond to those demands or obligations.

How We Disclose Your Information

We do not sell your personal information to third parties for money; no one can purchase the personal information we collect from and about you, and we do not act as a data broker. However, we may need to share your personal information with third parties to deliver relevant personalized ads to you on and off the Aruna Platform. Some of these disclosures may constitute “sharing” or the “sale” of personal information for “targeted advertising” purposes under certain local (e.g., U.S. state) privacy laws, which we describe in more detail here. This section otherwise explains when, why, and with whom we disclose your information.

Customer Information Shared with the Driver. As part of surfacing the delivery request, we share with the Driver the Customer’s pick-up and destination details, location, name, profile photo, rating, and information the Customer includes in their profile (like preferred pronouns), as well as any additional stops the Customer inputs into the Aruna app. After the pick-up and delivery is completed, we also eventually share the Customer’s rating and feedback with the Driver. (We remove the Customer’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Customer that provided the rating or feedback.)

Driver Information Shared with Customer. Upon a Driver accepting a requested pick-up, we will share with the Customer the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s Aruna profile, such as information Drivers choose to add (like country flag and why they drive) and Driver statistics (like approximate number of rides and years as a Driver).

Although we help Customers and Drivers communicate with one another to arrange a pick-up, we do not share actual phone numbers or other contact information with other users when enabling this. If you report a lost or found item to us, we will seek to connect you with the relevant Customer or Driver, which may include sharing actual contact information with your consent.

Referral Programs. If you refer someone to the Aruna Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the Aruna Platform with that user. For example, a referral source may receive a bonus when you join the Aruna Platform or complete a certain number of rides and would receive such information.

B. Disclosures to Service Providers to Provide the Aruna Platform, and Other Parties

Depending on whether you’re a Customer or a Driver, Aruna may disclose the following categories of your personal information to provide you with a variety of the Aruna Platform’s features and services:

  • Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information;
  • Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
  • Commercial information, such as ride information, Driver/Customer statistics and feedback, and Driver/Customer transaction history;
  • Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile and other forms of advertising identifiers;
  • Location data; and
  • This and other information you may direct us to disclose to other parties, such as when you choose to link your Aruna account with a separate travel rewards program or when you choose to engage with an offering from another company through the Aruna Platform, such as a vehicle service.

We disclose those categories of personal information to these other parties and service providers to fulfill the following purposes:

  • Maintaining and servicing your Aruna account;
  • Processing or fulfilling rides or other offerings of the Aruna Platform;
  • Providing you customer service;
  • Processing transactions and payments;
  • Processing Driver applications;
  • Verifying the identity of users;
  • Detecting and preventing fraud and unsafe activity;
  • Processing insurance claims;
  • Providing Driver loyalty and promotional programs;
  • Providing marketing and advertising services to Aruna, including to provide targeted and cross-contextual behavioral advertising personalized to you;
  • Providing financing;
  • Providing requested emergency services;
  • Providing analytics services to and by Aruna; and
  • Undertaking research to develop and improve the Aruna Platform.

C. For Legal Reasons and to Protect the Aruna Platform

We may disclose your personal information in response to a legal obligation, or if we have determined that disclosing your personal information is reasonably necessary or appropriate to:

  • Comply with any applicable federal, state, or local law or regulation, civil, criminal, or regulatory inquiry, investigation, or legal process, enforceable governmental request, or requirement as a condition to operate (e.g., operating permit, license, or agreement);
  • Respond to legal process (such as a search warrant, subpoena, summons, or court order);
  • Enforce our Terms of Service;
  • Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
  • Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

D. In Connection with Sale or Merger

We may disclose your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

E. Upon Your Further Direction

With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the Aruna Platform. This means we keep your profile information for as long as you maintain an account. Transactional information, such as pick-ups/deliveries and payments, is retained for at least seven years to ensure we can fulfill legitimate business functions, including accounting for tax obligations. Additionally, we retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our terms and policies. If you request account deletion, we will delete your information as outlined in the “Deleting Your Account” section below.

While we implement reasonable and appropriate measures to protect your personal information, no security measures can be 100% effective. Therefore, we cannot guarantee the absolute security of your information, including protection against unauthorized intrusions or acts by third parties.

Your Rights And Choices Regarding Your Data

As explained further below, Aruna provides ways for you to access and delete your personal information, as well as exercise applicable data rights that give you certain control over your personal information.

A. All Users

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking “unsubscribe” in those messages. We will still send you transactional and relational emails about your use of the Aruna Platform.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Aruna Platform, such as receiving a notification that your pick-up or delivery has arrived.

Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

Location Information. You can prevent your device from sharing location information through your device’s system settings. However, doing so may impact Aruna’s ability to provide you with our full range of features and services. You may also control some elements of sharing your location with Aruna in your Aruna account settings.

Cookie Tracking. You can modify your cookie settings on your browser. You may also further control your cookie settings here.

Accessing Your Information. If you would like to access your personal information, please visit our privacy homepage. You can also view information we have about you by logging into your account and reviewing details such as your profile, settings, and preferences (like preferred pronouns and address shortcuts such as home and work), pick-ups/delivery history, or payment information. Additionally, you may find information included in things we have sent to you, such as ride receipts.

Deleting Your Account. If you would like to delete your Aruna account, please visit our privacy homepage. In some cases, we may be unable to delete your account, such as if there is an issue related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

Children’s Data

Aruna is not directed to children, and we don’t knowingly collect personal information from children under the age of 16. If we find out that a child under 16 has given us personal information, we will take steps to delete that information.

Links to Third-Party Websites

The Aruna Platform may contain links or references to third-party websites, products, or services. Those third parties may have privacy policies that differ from ours. We are not responsible for those third parties and their websites, products or services, and we recommend that you review their policies. Please contact those parties directly if you have any questions about their privacy policies.

Changes to This Privacy Policy

We may update this policy from time to time as the Aruna Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Aruna Platform or by some other method of communication like email. When you use Aruna, you are agreeing to the most recent terms of this policy.

Contact Us

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us at 832 303 3628.